Customer Care

CONTACT US*
CUSTOMER CARE: info@blackbirdballard.com
PRESS: press@blackbirdballard.com
WHOLESALE (SELLING BLACKBIRD PRODUCTS AT YOUR STORE): wholesale@blackbirdballard.com
*PLEASE DO NOT ADD ANY OF THESE EMAIL ADDRESSES TO YOUR BULK MAILING LIST WITHOUT PRIOR CONSENT OF BLACKBIRD.

 

FORMS OF PAYMENT
PAYPAL
VISA 
MASTERCARD
AMERICAN EXPRESS
DISCOVER
DINERS CLUB
JCB

BLACKBIRD GIFT CARDS 

AS OF AUGUST 15TH, 2013 BLACKBIRD NO LONGER ACCEPT GIFT CARDS FROM THE FORMER BLACKBIRD, INCORPORATED STORES.  THESE SYSTEMS BECAME INACCESSIBLE  WHEN THE FORMER COMPANY CEASED BUSINESS.

SALES TAX
SALES TAX IS CHARGED ON ORDERS SHIPPED WITHIN WASHINGTON STATE AT THE LOCAL TAX RATE.

CHANGES
IF YOU NEED TO CHANGE YOUR ORDER PLEASE EMAIL INFO@BLACKBIRDBALLARD.COM AS SOON AS POSSIBLE. WE ARE HAPPY TO MAKE ANY CHANGES BEFORE YOUR ORDER HAS BEEN SHIPPED.

SHIPPING

BLACKBIRD SHIPS PACKAGES MONDAY THROUGH FRIDAY.  SINCE WE ARE A SMALL COMPANY IT MAY TAKE 1 TO 2 DAYS TO FILL YOUR ORDER AND SHIP.

RECEIVING NOTIFICATION THAT YOUR ORDER HAS SHIPPED AND RECEIVING A TRACKING NUMBER DOES NOT MEAN THAT YOUR ORDER HAS LEFT OUR BUILDING.  THIS IS BECAUSE OUR FIRST STEP IN SHIPPING IS TO CREATE THE SHIPPING DOCUMENT WHICH THEN TRIGGERS A NOTIFICATION THAT YOUR ORDER HAS BEEN SHIPPING.  ONCE YOUR ORDER HAS BEEN SCANNED BY USPS, THEN YOUR ORDER HAS BEEN OFFICIALLY SHIPPED.

ALL PACKAGES ARE SHIPPED USING USPS AND TRACKING NUMBERS WILL BE PROVIDED VIA EMAIL. CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL CHARGES ON REJECTED PACKAGES. 

ALL SHIPPING TIMES ARE ESTIMATED AND BLACKBIRD IS NOT RESPONSIBLE FOR "LATE" DELIVERY OF ANY ORDER; AGAIN... WE ARE SMALL AND DOING THE BEST WE CAN.

INTERNATIONAL SHIPPING 

WE SHIP INTERNATIONALLY TO NEARLY ANYWHERE USPS SERVICES. RATES ARE CALCULATED ON THE SITE AT TIME OF CHECKOUT. BLACKBIRD IS NOT RESPONSIBLE FOR CUSTOMS FEES INCURRED FROM IMPORTING GOODS.

FRAGRANCE MAY NOT BE SHIPPED INTERNATIONALLY. 

RETURNS/EXCHANGES
RETURNS AND EXCHANGES ARE ACCEPTED FOR MOST ITEMS IN NEW/PERFECT/UNOPENED/UNUSED CONDITION IF RETURNED TO BLACKBIRD WITHIN TWO WEEKS OF PURCHASE FOR A FULL REFUND.  ITEMS SOLD AT A LESS THAN LISTED RETAIL PRICE ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN. 

PERFUME IS ALSO CONSIDERED FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE.

SUBSCRIPTIONS MAY NOT BE CANCELLED ONCE THE FIRST INSTALLMENT HAS BEEN SHIPPED.

IF ALL CONDITIONS ARE MET, THE ORIGINAL FORM OF PAYMENT WILL BE CREDITED; IF NOT, ITEMS WILL BE HELD UNTIL RETURN SHIPPING IS PAID BY CUSTOMER.

RETURN SHIPPING

TO RETURN GOODS, PLEASE EMAIL INFO@BLACKBIRDBALLARD.COM FOR A RETURN AUTHORIZATION NUMBER.

CUSTOMERS WILL ASSUME RESPONSIBILITY FOR RETURN SHIPPING CHARGES. BLACKBIRD WILL NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION OF RETURN PACKAGES LOST IN TRANSIT WITHOUT PROOF OF DELIVERY TO THE BLACKBIRD RETURNS OFFICE.

 

RESTOCKING FEE  

YOUR RETURN MAY BE SUBJECT TO A RESTOCKING FEE, APPLIED AT OUR DISCRETION, OF UP TO 20% OF THE COST OF THE GOODS BEING RETURNED. WHEN REQUIRED THIS IS NECESSARY TO COVER CREDIT CARD-TRANSACTION FEES AND OTHER COSTS INCURRED DURING PROCESSING.

PRICE ADJUSTMENTS 
IF WITHIN 7 DAYS OF PURCHASE BLACKBIRD DISCOUNTS AN ITEM FROM REGULAR RETAIL PRICE, WE ARE HAPPY TO PROVIDE A PRICE ADJUSTMENT TO OUR CUSTOMERS. SPECIAL PROMOTIONS ARE EXEMPT FROM PRICE ADJUSTMENTS. EMAIL US AT INFO@BLACKBIRDBALLARD.COM. ALL SALES ARE FINAL ON ITEMS THAT RECEIVE A PRICE ADJUSTMENT.


Please select a wishlist category